I recently completed the purchase of a home in Ottawa. Coming from out of province, I wanted to get the process started before I arrived. I sent out e-mails to prospective agents in the Ottawa area and Tom Sapinski was the first agent to respond to my questions.

His professionalism and enthusiasm made my decision to work with Tom a no brainer. He proved to be knowledgeable and current in his Real Estate experience. Tom was always helpful, always arranged his schedule to fit mine, always made me feel comfortable and arranged showings that were based on my availability. In addition, when asked, Tom provided me with options and suggestions regarding a variety of community service providers from electricians to a great lawyer. There were always choices. Never having lived in Ottawa, this was invaluable for me.

Tom has a very energetic approach to his work and actually seems to enjoy what he does. He made the home buying experience the best that it could be because he listened and understood what I was looking for. Great Job!!

…I have been meaning to touch base with you just to say thanks once again and let you know how happy we are with the house… We are both looking forward to spending a lot of time in the backyard this summer fixing up the gardens… We are so happy and thankful for all your time, patience and support through this experience.   You made the experience fun and enjoyable, never allowing us to settle for anything less than our perfect home. We will continue to confidently recommend you to anyone we know looking for an amazing realtor and person.

Thanks Again

Hi Tom,

Sorry we haven’t got back to you sooner.  We are crazy busy but would like to endorse you as an agent.

You were so helpful and through the many steps with the company relocation, you kept everything flowing which relieved our stress with the move.

Downsizing is not easy, even through we had to rush through the house choosing process, you kept us on a great and rapid schedule and within the week we had the home we needed.  You were aware of all the required terms and steps which helped us since we were coming from Montreal and not aware of what was needed to close a deal now, we couldn’t have done it without you!

I must admit when I saw your photo online I thought a “young” man may be a risk but now I know it was the right move.

Thanks again Tom for being a true professional.

Tom Sapinski was my real estate agent when I bought my first home. Tom was a pleasure to work with and made the entire process easy and stress-free. He was always willing to pick up the phone or knock on someone’s door to get answers to any questions I had. He helped me weigh the pros and cons of the properties I looked at without influencing me or pressuring me in any way. And during the negotiation, he was able to suggest different possible routes for the negotiation as it proceeded, so that I was always comfortable with the direction we were taking. Tom is a knowledgeable and enthusiastic agent and I would certainly recommend his services.

We couldn’t be happier with our experience with Tom. As first time home buyers, there’s a lot of uncertainty and nerves. From the first meeting, Tom laid out how the home buying process works, in plain terms, without prompting. His straightforward and honest approach was what made us decide to go with him over another realtor.
Tom is very calculated in his work – if we didn’t like a house, he would help us separate the good parts from the bad, to help us narrow down what we were looking for. He never pressured us to look outside our price range, or to buy something we weren’t 100% sold on. He cared about our investment and wouldn’t hesitate to point out things that we may have overlooked that could affect the house’s value when it comes time to sell.
When we did find our home, Tom guided us through the contracts and offers, and looked out for our best interests. We ended up with a fair price below asking. It didn’t stop there though. Tom checked in on us frequently to make sure that everything was in order before closing. On moving day, he stopped by to wish us well, and followed up a few weeks later to make sure we were settled in. He offered to help us with things that most realtors wouldn’t have; he truly went above and beyond. With Tom, we felt heard and valued, and not like another customer. It felt like a friend was taking care of us. When we decide to move into a bigger place, we won’t hesitate to hire Tom again. He is warm, friendly and extremely professional. Thank you so much for everything!